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      Búsquedas relacionadas: Evaluaciones de Optum | Empleos en Optum | Sueldos en Optum | Prestaciones en Optum
      Entrevistas en OptumEntrevistas para el cargo de Customer Service Representative en OptumEntrevista en Optum


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      Entrevista para Customer Service Representative

      7 jun 2025
      Empleado anónimo
      Concord, CA
      Oferta aceptada
      Experiencia negativa
      Entrevista difícil

      Solicitud

      Me postulé en línea. El proceso tomó 2 meses. Acudí a una entrevista en Optum (Concord, CA) en ago 2024

      Entrevista

      This was not a typical interview process. I applied about 30 times before I had the opportunity to do an interview. After applying I was invited to take an assessment. A few weeks later I was then invited to submit a one-way video interview. The "interview" consisted of some written questions and about 4-5 recorded questions to answer. I had the option to re-record the answers an unlimited number of times. Personally, I would rather have talked to a person instead of recording a video, I just find the process very awkward and impersonal. About a week later I missed a call from the recruiter to let me know I was hired. I called and emailed back right away but did not receive a response until 2 weeks later with the same phone call and I answered. I was informed that I was hired pending a drug screening and background check. The most stressful part was finding a clinic that was open within the time frame I was given, which was within two days of receiving the notification. The clinics had the wrong times posted online. I scheduled my drug screening and showed up for my appointment and the clinic was closed for a 2 hour lunch break and didn't offer screenings after 3pm. The same thing kept happening at every clinic I tried and I had to request an extension from my recruiter.

      Preguntas de entrevista [2]

      Pregunta 1

      Tell us a difficult customer or client you've worked with and how you resolved their concerns? -(this is word for word what the "question" was, poor grammar and all)
      Responder pregunta

      Pregunta 2

      How do you learn how to use new technology and what help/support do you usually need?
      Responder pregunta

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Representative en Optum

      Entrevista para Customer Service Representative (CSR)

      18 may 2026
      Candidato de entrevista anónimo
      Makati City
      Sin ofertas
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Me postulé en línea. Acudí a una entrevista en Optum (Makati City) en may 2026

      Entrevista

      We will begin with introductions and discuss the specific details of the role. Next, we will assess your language skills through a brief casual conversation, and we will conclude the session with a realistic mock customer support call simulation.

      Preguntas de entrevista [1]

      Pregunta 1

      if I agree to the salary for the role?
      Responder pregunta

      Entrevista para Customer Service Representative

      15 nov 2025
      Empleado anónimo
      Florida City, FL
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 2 meses. Acudí a una entrevista en Optum (Florida City, FL) en nov 2025

      Entrevista

      First had an assessment, then a pre recorded interview, lastly live interview. The process was easy and felt confident with interviewer. They give you step by step to be successful through the process.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me about a time you managed a difficult member.
      Responder pregunta

      Entrevista para Customer Service Representative

      15 oct 2025
      Candidato de entrevista anónimo
      Eden Prairie, MN
      Sin ofertas
      Experiencia neutra
      Entrevista difícil

      Solicitud

      Acudí a una entrevista en Optum (Eden Prairie, MN)

      Entrevista

      Not flexible - this particular process did not have flexibility of methods to complete the interview. It was ableist intrinsically. And they need more flexibility in the assessment process. The process itself was prohibitive.

      Preguntas de entrevista [1]

      Pregunta 1

      I don't remember. It wasn't a verbal process, it was a service call test.
      Responder pregunta