First a 30 minute phone interview with a recruiter, who asked customer service-focused behavioral questions, and confirmed details of the role and which of the offices that was hiring was my first choice. Then a 2-hour video call interview with several parts : -Shadowing someone in a similar role at another office (due to this I had to sign HIPAA forms beforehand) -Two customer service roleplays with that person -Some behavioral questions from that person Then, the manager of the office I was applying to took over the interview : -Several more behavioral questions, all customer service-focused -A 15-minute window to write a reply to a hypothetical e-mail from a patient -Feedback on the reply to the e-mail -Time for me to ask questions Definitely a more involved interview process than for similar roles at other companies, but everyone I spoke to was upfront about that, considerate of the time it took, and was committed to making sure that I came away with useful feedback whether or not I was offered a job. Regular reminders from the recruiter and interviewers that it was always okay to ask for clarification or take a minute to think about my answers. Additionally, the recruiter scheduled a call with me the day before the video interview to explain the process and make sure I could prepare, which I really appreciated.

About three interviews: phone interview, 1:1 interview with a manager, then a group interview with role play with about two other managers from different locations. This process was lengthy and long about a month and a half