Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Octopus Energy (Manchester, Inglaterra) en mar 2022
Entrevista
The interview process was so different to any other I have had before and was so fun & really made me want to get involved with Octopus more! For my first interview I had a chat with Laura from Instant Impact who helped me from start to finish (she was brilliant!) I succeeded in this and had a Discovery Day along with other candidates and current employees to chat about Octopus, have a group task and a 1-2-1 interview with someone else. Laura prepped me for this on what to expect during the day and it was nice to speak to current employees who work in different departments - my advice is to learn as much as you can about octopus and if you were excited as I was then you will definitely want to learn more! I then had a maths & english test, which I was worried about as I hadn’t done any of this since school but Laura again helped with making sure I revised etc. Then lastly I went into the Octopus office to have a chat with some staff who work there! All in all lengthy but definitely worth if if you want to learn more about Octopus!!
Preguntas de entrevista [1]
Pregunta 1
Why octopus?
Why customer service?
Anything to do with customer service (difficult customers, when went beyond expectations, how you are with customers daily)
A time that you’ve shown resilience
Any career ambitions/aspirations
Acudí a una entrevista en Octopus Energy (Leicester, Inglaterra)
Entrevista
Took about a month, from first interview to last stage. Was a draining experience as felt like a part time job in its self. Unfortunately didn’t get offered the job, wouldn’t have felt so bad if I didn’t get so far into the process. I understand they wanted the right candidate but to get to a stage 6 roughly of an interview process to say no felt disheartening.
Preguntas de entrevista [1]
Pregunta 1
Name an experience you have great customer service
Acudí a una entrevista en Octopus Energy (Leicester, Inglaterra)
Entrevista
Long interview process. Was done over a few different days. It was a good experience but I just thought it didn’t need to be so long winded considering the salary and job role. However seems like a great company to work for.
Preguntas de entrevista [1]
Pregunta 1
Tell us why you are passionate about giving good service
Three stage interview
1st stage - one to one session
2nd stage - virtual assessment centre and group tasks
3rd stage - in person
quite lengthy for such a job
Preguntas de entrevista [1]
Pregunta 1
Can you give an example of a difficult situation at work?