I applied online for a remote position and completed a HireVue virtual interview. You're given a prompt, and then you have 2 chances to record and submit your response. The questions ask a bit about your background and if you're comfortable in a remote call center environment. Lastly, I was invited to a Teams meeting with a hiring manager. She was very friendly, talked about the role, asked me what I knew about Nordstrom, and asked me questions about my work experience. They offered me a starting $16.50/hr, and they require you to be available summer and winter, during the busiest times.