First I got an email stating I was selected to go onto interviewing and I was to pick a time to o a phone interview. They called exactly at the time I selected and after the interview was completed they put me on hold, came back after a few minutes and told me I was selected to go onto the formal interview, which in my case was a group interview because it was a new store opening. After the group interview, in which I was interviewed by two different managers, I got a call about a week later giving me an offer. They asked a lot of questions about customer service, like "give an example where you went above an beyond for a customer in your current position."