I applied online off an Indeed posting. I got an email the next day asking me to do a video interview. I did the video interview later the follow day. Three days after that, I got a phone call, as well as an email, from HR asking me to schedule an in-person interview at the store itself. You just have to call the number they give and talk to the representative on the phone to schedule a time. When I went in for my first in-person interview, I met with two department managers. (The general manager was busy that day.) Both managers were very friendly. They asked a series of standard customer service and retail questions. At the end of the interview, I was told I would hear back in about 48 hours. I got the general manager's business card before I left and sent her a quick email later the following day telling her how friendly her staff was and thanking her for the opportunity. I also emphasized my interest in the position. She replied the day after that (two days after the in-person interview but a little more than 48 hours technically), and she asked me to come in the next day to meet with her. I go in again, this time to meet the general manager. She conducts another interview with me, again, asking a series of questions about helping disgruntled customers, going above and beyond for customers, and excelling on a team. She also tells me that the two managers I met with in the first in-person interview "raved" about me. At the end of this interview, she tells me that she'd love to hire me. (The second in-person interview was somewhat atypical. It only happened because the general manager was busy the day I was scheduled to have my first in-person interview. Generally, I think there is only one in-person interview. Come to the interview with a good amount of stories pertaining to excellent customer service and teamwork and you'll be fine.)