There was a series of screening steps before ever being offered an interview, including an online personality test and uploading a video of myself explaining why I wanted the job. The first interview was a telephone interview with the Membership Manager I’d be working for. I don’t remember if the next step was the panel interview with his boss and a few other Membership Managers, or if I interviewed with him in person first, but I do remember the panel interview being stressful and difficult. I later learned that his boss advised against hiring me, but he chose to do it anyway.