Started with a phone interview, then Group interview. Role play scenarios on how to handle fictional situations to see how you handle tough customer interractions. Then computer based assessment.
Preguntas de entrevista [1]
Pregunta 1
Asked to follow confusing instructions on how to change a customer's email address with very long and specific things to insert in the address.
Me postulé a través de una agencia de empleos. El proceso tomó 3 días. Acudí a una entrevista en Netflix
Entrevista
Chill, 30 minute shadow, 20 minute interview, 10 minute tour. The first half of the interview was typical questions and the second half was questions like the following to see what you do I'm certain situations.
Preguntas de entrevista [1]
Pregunta 1
You work at AMC and a cx complains that the butter from the popcorn was to hot and ruined her dress. What do you do?
Me postulé a través de una agencia de empleos. El proceso tomó 2 meses. Acudí a una entrevista en Netflix (Salt Lake City, UT) en dic 2014
Entrevista
hiring done through temp agency, group interview including a test to see how well we could navigate a computer. Second interview over the phone, third interview with netflix managment. They had you role play a phone call, and give feed back, in a group setting, different from others, felt a little awkward during third interview. Was chastised for dressing professionally to an interview.
Preguntas de entrevista [1]
Pregunta 1
Role play a scenario, where a customer calls in because netflix is not working.
