I was not told anything about the way they do business there, the extremely high volume or the amount of overtime we were required to work or how the department was set up.How the loans came in and the we did purchase only in 2 states all by phone. She said if she told applicants they would not want to come and work there.

First had a call with a recruiter, then was forwarded to a zoom interview with 2 managers. They asked the standard questions that any customer service position asks. After the interview I was contacted with an offer and details about training