The process was pretty straightforward. A recruiter reached out with the job details and helped coordinate the interview. I had a Teams interview with the hiring manager and someone closely involved with the role. They explained the Service Line Inspection program, the type of escalated customer complaints the team handles, and what the day-to-day work looks like. The interview was conversational, but they did ask role-specific questions about customer escalations, documentation, repeated complaints, and how I would handle missing or unclear information. Overall, it felt organized, fair, and very focused on whether my customer service and documentation experience matched the role.

Interview was done virtually and was very easy. then background check and drug test. Very simple And to the point. Drug test was fast and easy and staff was courteous.

It was an online assessment and video interview, powered by HireVue. Not something I was anticipating to be quite honest. I prefer to interview with humans for a more natural flow of conversation.