They called me from Workforce so I can take a Sims test which was rigged I think because I have experienced the test was super easy I get email the same day that I failed it's impossible I know I did not fail that test but it's supposedly I did feel so I think there's other factors that play in maybe they didn't like the way I looked my age I'm 48 maybe I was too old but I feel like there was something else that was wrong because there's no way I could have failed that test
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Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Representative en National Grid
The process was pretty straightforward. A recruiter reached out with the job details and helped coordinate the interview. I had a Teams interview with the hiring manager and someone closely involved with the role. They explained the Service Line Inspection program, the type of escalated customer complaints the team handles, and what the day-to-day work looks like. The interview was conversational, but they did ask role-specific questions about customer escalations, documentation, repeated complaints, and how I would handle missing or unclear information. Overall, it felt organized, fair, and very focused on whether my customer service and documentation experience matched the role.
Preguntas de entrevista [1]
Pregunta 1
How would you explain to an upset customer why they need to allow access for a required service line inspection, especially if they are frustrated by multiple inspection requests or a penalty?
Me postulé a través de un reclutador. El proceso tomó 4 semanas. Acudí a una entrevista en National Grid (Brooklyn, NY) en oct 2025
Entrevista
Interview was done virtually and was very easy. then background check and drug test. Very simple And to the point. Drug test was fast and easy and staff was courteous.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en National Grid (New York, NY)
Entrevista
It was an online assessment and video interview, powered by HireVue. Not something I was anticipating to be quite honest. I prefer to interview with humans for a more natural flow of conversation.