I applied for a Customer Service Rep position. 1+ week I got an email stating thag I have to attend a SIMS Test. It is basically a test giving you a feel of how working at the Call Center would be. If you pass the test you get interviewed right after. The interview consist of general questions and then near the end you will to a mock call with a customer. Depending on how you do and your ratings is if you get hired. Im still waiting for a call back to see if i went to the next step. Make sure you research the history on the company

The process was pretty straightforward. A recruiter reached out with the job details and helped coordinate the interview. I had a Teams interview with the hiring manager and someone closely involved with the role. They explained the Service Line Inspection program, the type of escalated customer complaints the team handles, and what the day-to-day work looks like. The interview was conversational, but they did ask role-specific questions about customer escalations, documentation, repeated complaints, and how I would handle missing or unclear information. Overall, it felt organized, fair, and very focused on whether my customer service and documentation experience matched the role.