standardized interview; interviewer asked competency and motivational questions; pay attention to the length of your answer or the HR will stop you; prepare questions to ask at the end; why this programmme and why this ares? How can RBS balance between customers and profits? changllenges? What is ur principle? What motivates you when u can work with other departments at RBS? Example of you simplify information Example of teamwork the challenge you are facing currently? what motivated you when you have failures? and another example with postive resort?