Very diligent with many stages, but also very professional every step of the way. There were tasks to check technical and soft skills; everything they check makes a lot of sense. Later, when you start doing the job, you will understand why it was important to meet certain criteria. They look for great soft skills, the ability to empathize with a client, know how to apologize, know how to deliver excellent service and enjoy solving problems for other people as well as an ability to work with a team and respect your team mates.