**Technical Interview Questions:** 1. How would you troubleshoot a user's computer not connecting to the company's network? 2. Explain the process of resolving a software conflict on an employee's workstation. 3. Can you outline the steps you would take to recover data from a corrupted hard drive? 4. Describe how you would handle a situation where multiple users report issues accessing a critical application simultaneously. 5. What methods would you use to ensure data security while assisting a user with a password reset? **Operational Interview Questions:** 1. How do you prioritize and organize your tasks when faced with multiple service desk tickets simultaneously? 2. Can you provide an example of a time when you had to manage a high-impact incident, and how did you communicate updates to stakeholders? 3. Explain your approach to maintaining a knowledge base for common issues to streamline future problem-solving. 4. How do you adapt to changes in technology or software that impact your support role? 5. Describe a situation where you had to collaborate with other teams to resolve a complex IT issue, highlighting your communication and teamwork skills.