The interview was pretty straightforward, but required some due diligence on my end to be considered; which was a document that I had to answer with questions pertaining to my experience. With my background and experience professionally; I can say I was offered a position fairly quickly. I had my first interview with a recruiter for about 30-45 minutes, then my second interview was with another recruiter for about 45-50 minutes. The first round required me to just discuss my experience and then I was asked about how I would handle a job-related issue. Overall, it went well. Then, in the second round; I was able to learn more about the position and also provide feedback on how I thought I would be able to fit into the role based on my own professional experience in customer service. Soon after about two hours of that call, the first recruiter called me and offered me a position!

Once I applied, the recruitment department contacted me via email asking me to do an assessment, once done they contacted again to arrange a phone call and during it we were speaking about my work experience, the company and the position, and they asked me to do the assessment one more time just to be sure I didn’t cheat (i.e. usage of calculator, etc...) the first time. I also passed the assessment the second time and they asking to have one more phone call with the manager of the account managers. So I arranged the call with this person and after speaking for a while, this person confirmed me to be passed to last step of the interview process and needed to contact one of the person working in the London office double checking their availability and I was supposed to know date and time the following day. As 3 days were passed from the call with the manager, I sent an email asking for updates and didn’t receive any reply. Afterwards the recruitment department asked me to arrange a call as they had an update. Personally I thought it was in regard to my meeting with this person in the London office, but they called me telling that they preferred to continue with other candidates and wouldn’t have gone forward with my candidacy. Of course I expressed my disappointment, no either for not offering me the position or for not confirming the last step, but for promising something and changing suddenly their mind. I would have preferred them to be honest and telling that there were more candidates to interview.