I applied online and was invited to an interview around 2 weeks later. The interview itself was fine, it was conducted via Zoom. The interviewer was engaging, professional and thorough. Most of the questions were typical competency based questions that you would expect for a customer service role. I have rated my experience as negative as I received absolutely no communication from them following the interview, even after emailing them directly when I didn't hear anything. You would expect an organization of this size to be able to spare one minute to reply to an email. The company also apparently doesn't value customer service as much as they made it seem in the interview, interview candidates are also potential customers so they should know better than to ghost them.