Thank you for your feedback this is very helpful for training, The initial call is just to check the basic details of the application and find out what role you have applied for, your travel distance and ensure that your contact details are correct. As long as the basic details like travel distance, driving licence or other necessary requirements are met you would have been asked to complete a video interview as the next stage of the application. If you did not meet the minimum requirements or failed to complete the video interview then the application would have been unsuccessful at this time. At Morgan Randall we receive over 5,000+ applications every month as one of the most popular places to work in London and regrettably we are unable to provide feedback to each one in detail. The role requirements are all listed in the job specifications and these are usually the easiest way to see if you meet all of the requirements for the role. It’s a shame you were unsuccessful this time however, we wish you all the best in your job search and hope you find something you love.