The process consisted of an initial interview with the recruiter, a video call with a team member, a video call with the hiring manager, and then an on-site to present a case study to three team members. The questions asked during the initial phone screen and video calls are pretty straightforward client success stuff. The CSS role requires that you are able to grow and prioritize many accounts and the case study is an exercise in doing this. It is a great opportunity to learn about the product and the work that you'll be doing in the role. Although the instructions for the case study indicate it takes two hours to complete, I found that it took longer. I wasn't a good fit for this role and regretted spending so much time on the case study. The recruiter was super engaged and would check in after each interview. I was even given a video call with the hiring manager before the on-site to answer questions I had. Truly a top-notch interview process. I felt informed and supported every step of the way.