The whole recruitment and interview process was great. I had a very positive experience from start to finish. Verona supported me throughout the entire journey - was super helpful and kept me updated every step of the way. Very soon after applying online, I had the initial phone call with Verona - where we spoke a bit about my background, whether I’d prefer to work remotely or hybrid and discussed the role further in detail. Further to that phone call I was later emailed the same day with a written task assessment. This included examples of scenarios from customers based on the job role - giving me an insight of what type of queries I might have to deal with on the job. I had to list the customer queries (1 being the most urgent, 8 being the least urgent) to indicate which order I would prioritise them in and respond too first/last. I then had to give examples of how I would respond to the queries (most answers could be found on the website and app). I then had to detail any follow up action that might have needed to be taken with each query. At this stage it’s also quite important that you’re well-researched on Moneybox and on the different products that they offer. This task assessment then got sent to the line managers to review. Once the task assessment had been reviewed I was informed by Verona that they were very keen to progress my application to the next stage. Verona very kindly sent across some preparation points for the interview and told me what to expect at this stage. During this interview we talked through my CV/past experiences and answered some competency-based questions. At the end of this interview I had the chance to ask questions and both Joe and Kandice took time to answer every question in detail. They were both lovely as is everyone I’ve dealt with throughout this process. After successfully getting through that stage, I was invited to the final stage interview. Prior to this I had a phone call with Verona and in preparation for this interview she had provided me with feedback from the last one which really helped. She also sent me some pointers again and told me what to expect. It was a similar format to the other interview. This time the main focus was the A.L.O.T Values (Action, Learning, Open-minded and Team) and was asked questions regarding this. I had the opportunity to ask questions again - I asked questions regarding the culture, learning and development within the company. I was also asked about how I will remain motivated whilst being a remote worker. A few days later Verona got in touch to let me know I had been successful and sent me the offer confirmation via email with all the information regarding onboarding/start dates etc. She has been amazing and a great help throughout the whole process and remained in contact with me from the beginning. This has definitely been the best recruitment/interview process I’ve ever had!

Best interview process I’ve been through, even though there was multiple people involved (Verona, Chloe, David, Miranda and Neil) In my experience, when multiple people are involved, the chain breaks or at least causes delays. This was just not the case with MoneyBox talent team and literally everyone was great at closing the feedback loop. Special mention to David the senior talent partner at MoneyBox, who I had the initial phone call and for the first 10 mins of the 30 mins call we couldn’t hear each other and obvs this would’ve rattled anyone. However, David was patient and asked great questions. I also explained why the connection is so bad and that I was at work and taking this call on my break. Lesson learned: don’t schedule phone interviews on your lunch break. Step 2- Task stage: 8 questions related to the role. This is essentially a taster and perfect opportunity to showcase how you’d prioritise and reply to the customer. I really enjoyed the task and searching all the details on their website which further affirmed that I’d enjoy this role. If you don’t enjoy this stage, consider what that means for you. Step 3- Interview with two managers. Neil and Miranda were great at asking questions and listening to answers and not just moving on once they were satisfied/dissatisfied with the response. It felt like a conversation that happens to be structured. Step 4- Offer stage 🎉 I got another offer within the same industry and I accepted MoneyBox because a) how smooth the interview process was, despite 5 people being involved. If you have ever worked in events/operations or project management you’ll know how ~delicate~ that activity of sequence is lol b) task was very specific to the role c) interview with managers further confirmed the cultural aspect of things. If you have an interview scheduled, PREP. Download the app, search Moneybox on YouTube and put it on auto play whilst cooking/commuting etc You’ve got this!!