I had 2 phone screenings with both HR and Product then 3 hours onsite interview with the Support team and Managers (2 people for each hour). Too many of the questions were repetitive which gave me an indication that probably they didn't sync together. Everyone was nice, the recruiter was awesome, the Support Director was very professional and great as he was just promoted to the position. The questions were fair, nothing really hard, but I felt that some of my general answers didn't match their Google search answers on how to interview Support Managers or that they didn't understand what I was saying! I come with 4+ years of people management experience, 6 in Training & Development and I was interviewed by Managers who all just got promoted to the position or have less than a year people management experience, I felt that the questions were not behavioral in a sense to track my record rather they were to give them more ideas on how to improve theirs. I also didn't get the vibe of proactivity, I felt that they wanted to be focused on the Support tasks and only Support tasks, which is understandable if it's a time management and\or workload issue, however, I didn't feel the enthusiasm about sharing ideas and working closely with product or other departments. The amazing thing was that one doesn't need to be a rocket scientist to comprehend that the Managers' questions and focus (Even the decision, I think) is a result of a negative environment; an environment that I got a good idea about from reading all these Glassdoor reviews to an extent that even any simple overlap between our management style as candidates with MP upper management style will be considered a red flag, wether it was transparency or procedures for dealing with low performing employees or measuring KPI's and impact on revenue issues. One of the managers clearly had issues with change, the other one is carefully calculating the steps on how to lead people and probably Googling many of these stuff rather than try actual real experiences, the third was welcoming and new to the whole thing. Not surprisingly, the HR recruiter informed me about the decision in a very warming and professional email. I still like and respect the product and hopefully will use it again in the future.