This was a very scripted interview in that if you've read the "top 10 interview questions" all of them were asked. The panel of 6 came in to the interview in groups of 2 which makes the interviewee repeat "tell me about yourself" 3 separate times. "Can you tell me about a time when you had to deal with a difficult customer situation?" "Tell us about a time you went above and beyond for a customer?" "How do you deal with a difficult personality in the office?" "Can you tell me what this person did to make them difficult to deal with?" "Why ICMA-RC?" Only asked by the HR Consultant.