5y
This is great feedback for our team, thank you for your candor! Your feedback aided MIT in reviewing and improving our recruiting process for future applicants. Specifically, we have instituted additional follow ups to candidates as they move through the hiring process to ensure our emails are not overlooked or sent to spam. Additionally, we have shortened the timeframe between our initial recruiting call and the first in-person interview. With that said, our hiring process is rigorous in nature and depending on the role with which a candidate applies there are a few assessments that we ask candidates complete prior to attending an in-person interview. These assessments are a tool that allows our hiring team to ask better interview questions and provide a better overall interview experience.
We apologize for the lack of clarity regarding the title transition MIT underwent during your interview process. Prior to receiving final confirmation that our service delivery title alignment would proceed forward and announcing those changes to our internal team we were unable to provide this information to external candidates. We would like to take a moment to provide additional context to the decision behind our title re-alignment. Medicus is working to implement a standardized framework that will allow us to scale the service delivery organization to deliver a best in class experience.
As we continue to grow, we have looked to the IT industry to show us examples of what scales most efficiently. And, in the case of IT service management, ITIL (Information Technology Infrastructure Library) was published. We have drawn from ITIL documentation to help us create more clarity and simplicity in job titles.
