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      Entrevistas en MedalliaEntrevistas para el cargo de Customer Solutions Analyst en MedalliaEntrevista en Medallia


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      Entrevista para Customer Solutions Analyst

      22 sep 2016
      Candidato de entrevista anónimo
      Londres, Inglaterra

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Solutions Analyst en Medallia

      Entrevista para Customer Solutions Analyst

      4 ene 2016
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio
      Sin ofertas
      Experiencia neutra
      Entrevista promedio

      Solicitud

      Me postulé a través de una recomendación de un empleado. El proceso tomó 3 semanas. Acudí a una entrevista en Medallia (Londres, Inglaterra) en sep 2016

      Entrevista

      I applied to the London office and my interview process went as follows - 1) A 30 minute casual interview. 2) A 24h hour 2 part challenge that consisted of an Excel task and a written, attention to detail task. 3) 4 onsite interviews. The interview process was good, I was kept in the loop throughout and the interviewers were all very friendly. Having said this, I noticed a few areas of improvement in the process. I did not get an offer based on my 'lack of motivation for the company' - which I still cannot comprehend given the circumstances.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me about a time you failed
      Responder pregunta

      Solicitud

      Me postulé a través de un reclutador. Acudí a una entrevista en Medallia

      Entrevista

      I was contacted by a recruiter while only passively looking for other career options, but by the end of the interview process, I was onboard! The process started with a phone screen, then an interview with an analyst for an hour that was mostly behavioral with two small technical questions, one on excel and the other on a general "how would you approach your client if you knew you couldn't fulfill your promised deadline?" I ended up talking a lot about the company culture/onboarding which made me excited for the next round! I then had a 24 hour challenge, as others have mentioned, with an excel challenge for data analysis and one "business" case-- very similar to work I had done before, so did not find it too difficult based on past work experience. The last round was a series of 3 1-hour interviews, all completed via Skype with Managers and above. These were a combination of brain teasers, 1 excel question, and more general behavioral questions. I very much appreciated that the recruiters were in constant contact with updates on my progress through the process and responded timely-- made the process a lot more transparent and took the stress off the logistics and allowed me to focus on the interviews. I also appreciated that I was invited on-site to talk with the team in person/attend a happy hour to get a feel for the office/ask questions that I had thought of that I didn't ask before, and was told I was receiving an offer then.

      Preguntas de entrevista [1]

      Pregunta 1

      How would you approach your client if you knew you couldn't fulfill your promised deadline?
      Responder pregunta
      13
      avatar
      Respuesta de Medallia
      10y
      Welcome to the team! I'm so happy to hear you had a positive experience. Our culture is near and dear to my heart, I'm glad to hear you found it equally exciting. I'm really happy to hear that you were in contact with recruiters throughout your entire interview process. It means things are working how they're supposed to. Thank you for taking the time to interview us as much as we interviewed you. It's so important that just as we benefit from your skills and expertise, you benefit from being part of a positive growth environment. The mutual fit comes across in your review. Once again, welcome to Medallia. We're lucky to have you.

      Entrevista para Customer Solutions Analyst

      13 nov 2015
      Candidato de entrevista anónimo
      Sin ofertas
      Experiencia negativa
      Entrevista difícil

      Solicitud

      Me postulé a través de una recomendación de un empleado. El proceso tomó 4 semanas. Acudí a una entrevista en Medallia en oct 2015

      Entrevista

      After receiving feedback that I passed the final round interview, the recruiter said she just needed to check references and my transcript before giving me an offer. I was told by another Medallia employee that I basically got the job offer and that the fact checking was just a formality. Almost 3 weeks after I received this notification, I was told I would not be extended an offer. I have a feeling this was because my GPA did not match their standards, which was absurd as I had clearly stated my GPA in my resume before the interview process started and I still made it past all of the interview rounds (including the Challenge). I asked my references how their talks with Medallia went, and I was informed that the recruiter grilled my reference on the reason for my low GPA, which was unprofessional and unnecessary. I am disappointed in this process as I was looking forward to working for this company for the months that it took to complete the interview process. I feel I am qualified to be hired as I made it through all of the interview rounds, and I can't believe I did not get an offer because of something like my GPA that could have easily been addressed in the beginning. I sincerely hope that no one else has an experience similar to mine. The recruiter was wonderful and the employees are all amazing, but I am still in shock as to the unprofessional manner of this process. My friend had a similar experience interviewing with Medallia a few months ago and she was heartbroken over the process as well. I would hate to see a great company's reputation become tarnished over something such as unprofessional recruiting practices.

      Preguntas de entrevista [1]

      Pregunta 1

      Standard behavioral questions - small case was to describe how I would go about addressing a survey response rate problem for a major hotel chain.
      Responder pregunta
      7
      avatar
      Respuesta de Medallia
      10y
      I know we just spoke about this on the phone but I wanted to address it in writing as well. I really appreciate you taking the time to leave feedback and, once again, I am deeply sorry you had this experience. Reference checks are in no way a formality at Medallia, and I sincerely regret that you were told otherwise. They are an integral part to our decision making process, especially when we're deciding between strong candidates. Your GPA was not the deciding factor in this decision: we do look for context around GPA but it's never the primary decision maker one way or the other. Let me know if you have any additional feedback, and I apologize again for this experience.