A day after I applied, I received an invitation to conduct a video interview. I completed the interview at my house using the platform HireVue. Although I find it fascinating to see HR departments utilising digital technology and AI to assess candidates, I find that Marsh could be more mindful when evaluating candidates. Personally, I did not feel considered as a human being during the process, but rather as a number. After the video interview, I did not receive any form of communication; not even an automated e-mail letting me know that I was not successful. I believe that this is the risk of using automation and AI in processes that involve people. The implementors may forget that there are actual human beings behind the data they are collecting. I hope that, in the future, Marsh Australia begins to incorporate human-centred design principles in their recruitment processes.

Whole process was all right apart from fact I reached final stage and no one ever get back to me! I emailed recruiter with acknowledgment , chased later on, still no reply. I find it really unprofessional and was expecting at least automatic reply (you did not get the job).