It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Marriott International (Torrance, CA) en dic 2012
Entrevista
You will go through 3 interview before the job offer The first interview you will meet with the manager to the specific department that you are interviewing for. Next you will interview with the assistant general manager, if you pass that interview and next you will meet with the general manager who will offer you the job or decline.
Preguntas de entrevista [1]
Pregunta 1
Please describe a time in which you had to win back a customer after a horrible experience.
Me postulé en línea. Acudí a una entrevista en Marriott International (New York, NY) en feb 2025
Entrevista
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
Me postulé en persona. El proceso tomó 4 días. Acudí a una entrevista en Marriott International (Hotel) en feb 2025
Entrevista
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.