Very straight forward interview. complete a short computer simulation to make sure you get the idea of how call centre customer service works. basic computer skills needed. interview basically went over my experience and asked about past examples of dealing with difficult customers, how you helped customers and problem solving,
Preguntas de entrevista [1]
Pregunta 1
give me some examples of times when you had to deal with an irate customer and explain how you handled the situation.
Me postulé a través de una recomendación de un empleado. El proceso tomó 4 semanas. Acudí a una entrevista en Manulife (Montreal, QC) en jul 2016
Entrevista
It was more of a 5 minute meet with my potential new manager. She discussed the job title, that there may be a raining period in a different province but no real benefits were discussed. Then I heard from my current manager (after inquiring about the position) that I had actually been selected.
Other oetsitions were much more well managed, informative and followed up upon by the manager for each department.
Interviews were individual, panel interview with 2-3 managers or a Skype interview.
Preguntas de entrevista [3]
Pregunta 1
Would you be willing to relocate for a short period in order to complete a training program?
Thanks for sharing a review of your interview. We are constantly striving to improve and optimize the candidate experience and feedback from candidates can only help us deliver on this commitment.
El proceso tomó 2 semanas. Acudí a una entrevista en Manulife
Entrevista
1 phone interview basic questions really easy mostly on my past experiences
A panel interview with 2 ladies. Nice people asked only about past experience related to the job. Felt really comfortable. Good experience.
