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      Lloyds Banking Group

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      Búsquedas relacionadas: Evaluaciones de Lloyds Banking Group | Empleos en Lloyds Banking Group | Sueldos en Lloyds Banking Group | Prestaciones en Lloyds Banking Group
      Entrevistas en Lloyds Banking GroupEntrevistas para el cargo de Customer Service Advisor en Lloyds Banking GroupEntrevista en Lloyds Banking Group


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      Entrevista para Customer Service Advisor

      18 nov 2024
      Empleado anónimo
      Glasgow, Escocia
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 5 días. Acudí a una entrevista en Lloyds Banking Group (Glasgow, Escocia) en nov 2024

      Entrevista

      The inte4viewing process was extremely quick and professional. On my first phone call interview the recruitment agent took the usual details given when applying for a job. The recruiter then asked me some generic questions on why I want to work for the company, go over my experience, and things like that. Once through this interview, I was arranged with an interview over teams, in which another recruiter asked further questions about experfience, customer service, how the company aligns with my goals, and what I know about the companys work. This was followed up by two case scenarios, where you roleplay as a customer service advisor with the interviewer. You are given feedback on your first scenario, but not your second, to see how well you respond to your feedback. Overall, the interview process was fast, professional, and straightforward so long as you have relevant experience and familiarise yourself with the role.

      Preguntas de entrevista [1]

      Pregunta 1

      Where do you see yourself in a year?
      1 respuesta
      1

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Advisor en Lloyds Banking Group

      Entrevista para Customer Service Advisor

      28 jul 2025
      Candidato de entrevista anónimo
      Belfast, Irlanda del Norte
      Sin ofertas
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Lloyds Banking Group (Belfast, Irlanda del Norte) en jul 2025

      Entrevista

      It was very straightforward, the interviewer really followed a strict process, but they do make you feel comfortable throughout. They type your answers for the first half of the interview and don't ask any follow up questions about what you said, so it's really up to you how thorough you want to be. These would be mostly questions about your background, what certain values mean to you, and an example of how you work. The second half was a roleplay scenario, they just want to see how you naturally talk to people over the phone. Make sure you're really being empathetic during this and not just follow the process of a call.

      Preguntas de entrevista [3]

      Pregunta 1

      What does trust mean to you?
      Responder pregunta

      Pregunta 2

      What are the benefits of building trust?
      Responder pregunta

      Pregunta 3

      Give me an example of a time when you've made a process better.
      Responder pregunta

      Entrevista para Customer Service Advisor

      3 oct 2025
      Candidato de entrevista anónimo
      Lichfield, England
      Sin ofertas
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé en línea. Acudí a una entrevista en Lloyds Banking Group (Lichfield, England) en jul 2025

      Entrevista

      Invited to an in person interview at the branch with the branch manager and a senior manager after completing the initial application and online assessment. They called me first to arrange the interview.

      Preguntas de entrevista [1]

      Pregunta 1

      They asked the usual why was I here, why did I want to work for Lloyds, and then various situational questions related to the job, such as when I have gone out of my way to help someone and how I would talk someone through using their mobile banking app.
      Responder pregunta