Phone screen, tour of facility, panel interview (3 separate days). HR was great and thorough. After phone screen i was emailed an invite to tour a facility with a manager. First I sat with the HR rep and discussed the process of the tour, then was handed off to a general manager. We walked the store and discussed general business operations etc. then I was emailed an invitation to a panel interview. I followed up with HR and asked a few questions on what to expect. At that point they realized I had not been sent the email with prep instruction. I arrived the day of the panel interview and waited for the HR rep, she then informed me that the sales Director was ill and wouldn’t be attending. It was just the HR rep and two GM’s. They asked a battery of predetermined questions: my successes, where I had taken feedback and used it in a positive way, scenario questions on guiding employees, dealing with poor performance, etc. they seemed very enthusiastic about their company and were very happy there. Three days later I sent a thank you email and the HR rep replied that I wouldn’t be offered the position at this time. The HR asked if they could give some feedback. This was awesome as I would’ve asked for it if they hadn’t offered. They requested that they call me the next day. Disappointingly, they never followed through with the feedback call or even shot me an email to cancel.