The first interview was over the phone with a Talent Sourcer, mostly a "get to know you" style interview. Why Lightspeed? Why do you want to leave you current job? Explained the role. Once this call was done I was asked to do a quick test (listen to audio then answer some questions, create a demo lightspeed account and create/sell a product to get a fell of the software). Once I passed this test I moved on to a second interview via Zoom with two team leads and a manager. These questions started off similar to the first interview but I was also asked to give examples of things I've experienced in my current role (things that were done well, things that needed improvement, role play questions to test my troubleshooting and thinking processes). I was then asked some "think outside the box" style questions where my brain had to be picked to see how I would respond to these questions. This part was very fun because the questions didn't really have much to do directly with the role but I saw the value in them afterwards. There were also questions in regards to troubleshooting. Once this interview was over a third interview was scheduled a couple of days later. The last interview was also via zoom and this time it was with the talent sourcer from the first call and the director of support. This part of the interview process was a bit more standard-- go into details about personal experiences where I felt I achieved expectations, a time where I had to give feedback, things I may need to develop on, something I'm very proud of and other similar questions. I was also asked which values of lightspeed reflect me personally or stand out to me.

The first step was a phone interview where you need to present yourself and why you applied for the job. Aftwerwards I had to pass an online test. Once successful I had a 60 mins interview with the support manager.