First, the head of member services contacted me via email to arrange a phone interview. We played a bit of phone tag before getting connected. The initial phone interview was about fifteen minutes, and she asked me about how my current work experience applied to the role and why I'm interested in working at Life Time. After that interview, we planned an in-person interview. The phone interview was on a Friday, the in-person was the next Monday. The in-person interview was at the office with the same manager. She asked some questions, mostly behavioral and situational. It was casual and friendly. After that interview, we immediately set up an interview with the general manager for the next morning! That interview was the same vibe, and took place in the Life Time cafe. The GM went through similar questions, some the exact same, as the Concierge Manager. I asked about the culture at that particular club and what makes for a successful member concierge, and she shared that they really value folks who will go above just providing quality service and will find creative, proactive ways to create "wow" experiences for their members. Life Time does nothing halfway; for this position, they're not just looking for someone to just scan cards and fold towels, but to makes authentic connections with their members, and find little, meaningful ways to elevate their experiences every day and connect them with programming and departments that will help them make the most of their membership and live happy, healthy lives.