The process first involved a phone screening with their Ops Manager about a week and a half after applying, then a longer 1:1 video interview with the manager of the role the following week. I was impressed by how friendly and professional they both were, and the interviews felt very conversational. I was told after the interview that I would be asked to perform a skill test, and then have a final video interview with CEO Leanne. Before I submitted the skill test, the manager of the role informed me that Leanne wanted to chat that night if I was free and asked me to send her a text from my phone. Leanne ended up rescheduling on me 3 times (once on a weekend), but I was finally able to have a video interview with her, where she was also friendly and professional. I submitted my skill test and was asked to provide references. A few weeks later, I was notified by the manager that they'd gone with another candidate. Overall, the process involved 4 steps (5 with reference submissions), and took about 5 weeks from the day I applied to the day I got the rejection. Staff was very on top of communications and quick updates until it came time to make the final decision, during which I didn't hear from them for 2 weeks. All were calls/video since the org is remote. The employees at the lower-levels seemed lovely and efficient, but things fell apart a bit once Leanne got involved - I thought it was pretty unprofessional that she'd asked me to contact her on my personal phone, that she asked me to interview on a weekend, and that she rescheduled 3 times. I'm not surprised by this based on some of LWT's Glassdoor reviews that mention boundary-crossing by the CEO.