Me postulé a través de una recomendación de un empleado. El proceso tomó 1 día. Acudí a una entrevista en Lebara (Londres, Inglaterra) en may 2015
Entrevista
Phone interview initially. then invited in for group session where we spoke about ourselves,were asked to answer spoken and written questions ( a lot about previous customer service experiences etc ) and perform how we would act on the phone given certain scenarios >Our Lebara greeting in 2 languages. Give examples of good and bad customer service etc.
Preguntas de entrevista [1]
Pregunta 1
how you exceeded / went above and beyond what was required or would of been expected in one particular instance.
Me postulé a través de una agencia de empleos. El proceso tomó 3 días. Acudí a una entrevista en Lebara (Londres, Inglaterra) en sep 2015
Entrevista
The people were really friendly and nice. The location was ok to find. Once I arrived you had to sign in and elevator to the reception. Signed in and took a seat a young man set a few seats away and he took about 5 mins or so to realise and present himself as the supervisor. I followed the way to the floor filled with segments of country teams with a call centre setting and flags to represent individual teams.
The first part was straight into action, after been shown around and introduce to the 2nd supervisor I set to listen to Spanish calls abd absorb an agent in action .
Then went into a office and answer some interview questions.
After the interview was advised via call and email of job offer
Preguntas de entrevista [1]
Pregunta 1
There was a customer service over the phone role play where customer needed credit to call a recovery service and there is no supervisor, what would you do?