I was contacted by Rick Mann a few weeks ago. He and his wife have been in this industry for 27 years, and while we have never met, I have been working in a similar/complimentary industry for 14 years. We had a wonderful introductory call and from that, decided we would meet in person to continue our conversation. I met with Rick and Linda yesterday and was overwhelmed with how dedicated they are to their business and their employees. They truly care about their clients and the programs they run for those clients. I believe that their dedication has made them so successful. They shared many stories (both good and bad) about managing client expectations, customer service and how they solve escalations without question. I suppose that is why I am so impressed. At this time, we will continue to move forward in the process.