Customer service scenario questions: You may be asked how you would handle specific situations, like dealing with a frustrated patient or explaining complex healthcare plans. Role-play scenarios: Sometimes, they’ll set up a role-play to evaluate how you handle customer queries, objections, or challenges in real-time. Job-specific skills: They might ask if you're familiar with any healthcare systems, terminology, or insurance plans. Behavioral questions: More in-depth questions about your previous work experience. Example: "How do you prioritize tasks when dealing with multiple inquiries?" "Tell us about a time you had to adapt to a new policy or regulation in your job."

Panel interview with the supervisors from each location. It almost felt like an interrogation. Some supervisors were more easygoing than others. It may be intimidating if you’re not used to that type of setting but if you know your stuff, you’ll be fine.