Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en John Lewis & Partners (Londres, Inglaterra) en sep 2014
Entrevista
Applied online, online tests took about just over an hour, waited about a week and a half to receive an email to book an interview slot online, then had an instore group assessment with around 4-5 people, two managers both taking notes. After assessment we each had 1:1 interviews with one of the managers who look over your application and ask about your availability etc. just be bubbly and show personality.
Preguntas de entrevista [1]
Pregunta 1
During the interview they asked us to sell an item to a customer even though it may not suit every need of the customers. Be sure to mention delivery, flatpacked/assembled, quality, different uses etc anything anout the product that can divert any suitability doubts about the product.
Acudí a una entrevista en John Lewis & Partners (Londres, Inglaterra)
Entrevista
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Preguntas de entrevista [1]
Pregunta 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.