Me postulé en línea. Acudí a una entrevista en JetBlue (New York, NY) en abr 2022
Entrevista
Virtual interview with seven question prompts. The questions given to me are listed below. You are given three minutes per question with one retry allowed. This is followed by two mind game quizzes.
Preguntas de entrevista [7]
Pregunta 1
Tell me about a significant challenge you've faced at work that required you to change your approach. What did you do? What were the results?
Please describe a time when you helped someone with a difficult situation by being compassionate.
Please describe the situation, how you demonstrated compassion, and the outcome.
Please describe a time you had to cope with a high-pressure or stressful situation at work or in school. Describe the situation, how you responded, and your approach. What was the outcome?
Tell me about a time when you experienced difficulty keeping a commitment you made due to other important priorities. Please describe the specific situation, your actions, and the outcome.
Please give an example of a time you witnessed an individual acting against established rules, policies, procedures, or safety protocols. What actions did you take, and what were the results?
Great service is about ensuring customer satisfaction. Describe a time you turned an unsatisfied customer into a satisfied customer. Please describe the situation, your actions, and the outcome.
Think about a time when you needed to learn a new skill or process in order to successfully complete a job or project. Please describe the job or project you were working on, what you did to complete the task, and what the outcome was.
Me postulé en línea. El proceso tomó 3 meses. Acudí a una entrevista en JetBlue (Long Island City, NY) en abr 2023
Entrevista
I applied online and a few months later I received an email telling me to do a personality assessment as well as some brain games. Then a few weeks later I received an email to do a virtual interview where I recorded my answers to the questions and submit them. About two weeks after that I was invited to an in person interview at their headquarters in Long Island City, New York. You have to pay for your own travel. The face to face consisted of testing out a jumpseat harness, a reach test, and mingling with other applicants. Flight attendants spoke to us about JetBlue and their job while we waited for our turn to interview. It has been a while so I don't remember the interview questions, but I do remember having to read a short PA script out loud. Other people were interviewing in the same room. I was walked out and I knew I had gotten the job by the verbiage the interviewer had used with me afterwards. Within the week, I had gotten a call with my CJO to start training in a month. Drug test and background check required. Training is 5 weeks long. No roommates. Paid travel to and from training in Orlando, Florida. Meals are from the cafeteria at JetBlue University and you get about one day off a week.
Preguntas de entrevista [1]
Pregunta 1
Difficult experience at work and how did you handle it
Me postulé en línea. Acudí a una entrevista en JetBlue en mar 2023
Entrevista
First you get invited to do a Virtual interview. It mostly behavioral questions and situational. They’re looking to see how u handle situations & you play two timed based games Next you get an email for a Blue Review. The blue review is an in-person interview . The interview may NOT be in your hometown & if u have to go to another state , THEY DO NOT PAY FOR TRAVEL. You have to figure out how to get there so plan precisely! BE 30 minutes early !!! Once arrived it’ll be about 20-30 or more people there . MINGLE MINGLE MINGLE ! Finally , you’ll do a reach test, seat belt test & learn about JetBlue culture & etc. Once finished, here comes the interviews. Please relax they’re all really friendly & the questions are mainly about ur personality and making sure you know how to treat potential customers . * word of advice: do your research , know a lot about the company & show them your best customer service energy !
Preguntas de entrevista [1]
Pregunta 1
Name a time you helped a new employee feel welcomed ?
Me postulé en línea. El proceso tomó 3 meses. Acudí a una entrevista en JetBlue
Entrevista
After applying, I received a link for a video interview about 1 month later. V.I consisted of 2 attempts to answer about 3 questions. It took about a few weeks for them to give me a f2f video interview. They were simple questions about myself, and my customer service experience. You’re then given an invite to a “Blue Review” day at headquarters, and you wait to hear back on when training begins.
Preguntas de entrevista [1]
Pregunta 1
Was there a time you’ve ever experienced difficulty with a customer?