The interview process is fairly frustrating. After my application was reviewed I was contacted by a HR rep from New York City for the phone interview. This was pretty standard and no real curve balls were thrown, since you will spend a large amount of time communicating with customers I feel this section was mostly to gauge an applicants presence on the phone. I was told I would be moving on to a face to face interview but not when it would be. There was no further communication for the next week till I called them. I was told that their office only handled the phone interviews and they had no further information for me. I was directed to the local HR department only to find that my interview was scheduled for the next day. The face to face interview was more of the same, basic interview questions, "describe your three best and worst qualities, tell me about a time when you had to overcome a challenge...etc" After the interview another three weeks elapsed before hearing back that I was being offered the position and would need to start in one week. I had to start a week into the training program due to the desire to give my previous employer a proper two week notice. If you don't head anything back after an interview don't fret, they are very bad about getting back to people.