I applied online and had to take an assessment test. I took Citi's and BofA's too and I thought Chase's asked the hardest situational/personality questions. About 5 days later, I got a call from the actual branch manager setting up an interview for the following week. I guess I skipped the phone interview part because the day of my actual interview I got an email saying Chase would like me to set up a phone interview. My actual interview went decently well I think. I was interviewed by 3 people at the same time. I wasn't really nervous and just felt comfortable to talk about my idea of customer service and the teller job and my experiences. I did have to role play and try to refer an account to a customer. At the end I was kind of concerned since the job was for a bilingual speaker and I am not one. She told me that she had 6 other interviews but she was hoping to make a decision by tomorrow. My interview was also pretty short (abt. 20 min.) so when I didn't get a calll the next day I assumed I hadn't gotten the job and they were just friendly interviewers. The weekend passed and then on Monday I actually got a call from Chase offering me the job and ALL the steps for pre-employment. Overall, an entire month process! But the 2 weeks of unemployment knowing you have a job felt like a vacation :)