Me postulé a través de un reclutador. Acudí a una entrevista en Irvine Company
Entrevista
I had a 30 minute interview over the phone with 2 people on the line. They asked about 5-7 questions mostly about customer service skills. Wanted to see if you can speak well on the phone/ have good communication skills. I had a very positive experience and everyone was nice.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you had to deal with an angry customer
Me postulé en persona. El proceso tomó 1 semana. Acudí a una entrevista en Irvine Company (Irvine, CA)
Entrevista
Went to a hiring fair and the interviews were straight forward and quite simple, basic customer services questions. Mainly focused around conflict resolution and ability to multitask in a fast paced environment.
After a phone interview with HR and being put into contact with the property manager via email, an in person interview was set up a week later with 4 property managers.
Preguntas de entrevista [1]
Pregunta 1
Explain a situation during which you had to resolve a customer service issue with a frustrated client?