Me postulé a través de un reclutador. El proceso tomó más de 1 semana. Acudí a una entrevista en Insight Global (Atlanta, GA) en mar 2011
Entrevista
I was contacted by phone that was followed up by a phone call expressing interest in interviewing me for the position. I had to submit an upgraded resume. After that I had to submit to a drug test. Upon passing that I participated in a group interview by phone with several other candidates. The following Monday I was in training for Remote Support for AT&T thru Plumchoice of Massachusetts. I was volunteered to switch to the Verizon team because of need.
Preguntas de entrevista [1]
Pregunta 1
The most difficult question involved a scenario with integrating an enterprise router into a SOHO environment with a commercial gateway. The customer had just installed the FIOS home internet service with a home level gateway. The customer has a dynamic IP but needed to run some a web service over some blocked protocols. It was our job to calm down an irate customer while explaining to them that what they need will require a service upgrade.