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      Hyperoptic

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      Búsquedas relacionadas: Evaluaciones de Hyperoptic | Empleos en Hyperoptic | Sueldos en Hyperoptic | Prestaciones en Hyperoptic
      Entrevistas en HyperopticEntrevistas para el cargo de Customer Service Agent - 1st line. en HyperopticEntrevista en Hyperoptic


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      Entrevista para Customer Service Agent - 1st line.

      8 jul 2025
      Empleado anónimo
      Belgrade

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Agent - 1st line. en Hyperoptic

      Entrevista para Customer Service Agent - 1st line

      20 jun 2025
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista difícil
      Oferta aceptada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Hyperoptic (Belgrade) en jul 2025

      Entrevista

      I applied online, few weeks later recieved a call to set up an interview, the interview process was very nice and people are very communicative and welcoming. Afterwards (few hours later) I recieved a call to tell me that I've been accepted and the lady I spoke to was very cheerful.

      Preguntas de entrevista [1]

      Pregunta 1

      How would I deal with a customer who wouldn't stop going off even tho they were in the wrong. (they don't expect one to know company policy, just to see how one thinks)
      Responder pregunta

      Solicitud

      Me postulé en línea. El proceso tomó 3 días. Acudí a una entrevista en Hyperoptic en jun 2025

      Entrevista

      I got a call to schedule an interview, the person who did the call did an outstanding job describing everything and was very professional and friendly. After scheduling it at a date that fit my schedule, I had a video call in which I answered various questions about how I'd handle certain situations that may arise, and general personality questions as well that were gauging how well I'd fit within the team. The atmosphere was comfortable, yet professional, which was definitely a new experience for me. It was such that I felt both relaxed while simultaneously being on my toes, they really managed something I wouldn't have imagined possible.

      Preguntas de entrevista [1]

      Pregunta 1

      What I would do in case a group of colleagues were continuously making mistakes when handling clients.
      1 respuesta

      Entrevista para Customer Service Agent - 1st line

      4 jun 2025
      Empleado anónimo
      Belgrade
      Oferta aceptada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Hyperoptic (Belgrade) en may 2025

      Entrevista

      For this specific position, I applied immediately after the ad was posted because I had set up notifications from the company's website to receive emails and had joined their Talent team. About a week later, I received a call to schedule an interview, but it was directly the final interview. This was because about a month prior, I had already had an official interview with HR for a different position, which I passed. However, the team manager selected a candidate who was a better fit for that particular role. That initial interview was very pleasant, as was the final interview with two managers. The questions were quite easy, essentially revolving around how I would handle specific hypothetical situations they presented. The first interview with HR lasted about 40-45 minutes, and the second one lasted about 50-55 minutes. I received feedback for both approximately two weeks later, followed immediately by a phenomenal offer. Overall, it was a very positive interview experience, and I believe the collaboration will be just as good. I highly recommend them to future potential applicants and candidates!

      Preguntas de entrevista [1]

      Pregunta 1

      How would you react in a situation where you disagree with your manager/team leader, and you know it's not due to your work or effort? How would you approach the situation, i.e., resolving it?
      Responder pregunta