Me postulé en línea. El proceso tomó 6 semanas. Acudí a una entrevista en HubSpot (Boston, MA) en sep 2020
Entrevista
*interviewed for remote role // virtual interview process
The interview process was challenging, thought provoking, yet comfortable. The recruiter did a great job preparing me for each round. She gave direct feedback and was passionate about wanting me to succeed and be prepared. The managers asked questions directed around specific traits and answers were given in STAR method. Everyone I spoke with was awesome and very easy to talk to. Although the job description talked about not needing to be a perfect candidate, it seemed they had a perfect customer success candidate background in mind rather than someone from sales. The company is looking to align sales and customer success more, so perhaps will be more open to other backgrounds in the future.
Overall, great interview process with a deep understanding of who the are looking for to join the team and why HubSpot specifically.
Preguntas de entrevista [1]
Pregunta 1
Why HubSpot? Why Customer Success? Tell me about a time when you went above and beyond for a customer? Customer first mentality? The recruiter was really helpful with preparing you for the questions and gives you lots of information to make sure you are comfortable with the process.
Acudí a una entrevista en HubSpot (Dublín, Dublín)
Entrevista
Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.
Preguntas de entrevista [1]
Pregunta 1
Describe inbound marketing and how it helps businesses
1. HR screening
2. Hiring Manager
3. Assignment/Roleplay
4. Culture fit rounds
1. Hiring Manager
2. Senior Manager
3. Internal Stakeholder
The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.
45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.
Preguntas de entrevista [1]
Pregunta 1
Could you tell us about the challenges you're currently facing with the clients you're handling?
What is the toughest feedback you've received from a colleague, and how did you respond to it?