Round 1 - Online Video Interview with 4 situational questions, instructions were easy to follow and duration was not long Round 2 - 1-hour phone interview with Charmaine who provided feedback on how I can improve on subsequent interviews. Feedback was useful in learning about my strengths and weaknesses. Round 3 - Role Play + Behavioral Questions Interview: The interviewer was professional and friendly. She provided valuable feedback on how the role play went and what I can improve on when interacting with customers. The format of the role play was aligned with the instructions given to prepare for the interview. - Product Demo + Behavioral Questions Interview: Disappointed to say, it was a bad experience and a very uncomfortable session for me. 1. The Product Demo title was very misleading, I researched on what is a product demo by reading HubSpot's blog and even clarified instructions but what was expected by the interviewer was different. Instructions provided for the preparation of the "product demo" were not aligned with what the interviewer wanted. I felt that I wasted a lot of time (approx 2 weeks) researching, exploring, experimenting with the software features/uses just to create a "product demo". But all of that was not welcomed in the interview, I was even penalized for going through the "product demo" because it was not what the interviewer was expecting. I was very confused. I understand that the interviewer might want to test on adaptability during the interview itself but if it is totally off from what the given instructions were during the preparation phase + if no further instructions were given at the start of the interview on how the format of the "product demo" should be + open-ended instructions on the "product demo" were provided, it is only natural for the interviewee to conduct the "product demo" that was prepared. It is not very fair to penalise the interviewee and jump into conclusions about the interviewee. Also, it is not very fair for the interviewee who has spent effort, energy and time on preparing the so-called "product demo". The interviewer was judgemental and tend to make assumptions. Instead of listening to explanations, the interviewer jumped into conclusions based on what he thinks and believes. 2. There is a very fine line between interviewing to understand how the candidate fits the role and probing too much into someone's life. There is also a difference in giving valuable feedback and generalizing based on assumptions/stereotypes. The whole behavioral interview session was very uncomfortable for me. I felt that it was more like a counseling session than an interview session because some of the questions asked were too personal and inappropriate for an interview. The interviewer was not very professional. Overall, it would have been a great interview process without the last product demo and interview segment.

The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.