Go by phone interview first and then next is manager interview, simple question regarding customer service questions. They are friendly. Better prepare an impressive self introduction and share some customer service experiences.

Did a brief video interview after applying. Spoke briefly with a recruiter two weeks after applying and invited to a group interview followed by a 1:1. Said it would take 2-3 hours and it was over 4 hours when I was dismissed after two rounds of interviewing. You are not given any reason for not being chosen, just a "sorry we aren't interested at this time, you can re-apply in six months." They had 28 people for 6-7 positions, 4 of which currently work for or have worked for Horizon in the past. Several others had other customer service experience in the travel industry. Felt like a waste of time after two brief interviews. They should do a better job on setting up expectations, particularly with a large group. We were asked to be there at 1pm, the session to begin at 1:30 but it didn't start until 2pm. I'm never satisfied when the interview ends with just a "sorry." After the effort I put into preparing for the interview, I believe I should be given some feedback.