Me postulé en línea. El proceso tomó 2 meses. Acudí a una entrevista en Henry Schein (American Fork, UT) en sep 2016
Entrevista
first phone call short and to the point but went well. Did not hear anything for weeks, then got an invite to come in. Met with multiple people and all went well. again waited weeks and got an offer substantially lower than current pay. When I mentioned this, the HR person said this is the max we can offer for this position... ummmmmmmmmmm, that's too bad. want quality people, pay commensurate wages to start with, don't spend so many weeks to hire someone, I was not impressed with this timing at all. 8 years of experience in tech support and you can't decide I'm qualified?
Preguntas de entrevista [1]
Pregunta 1
Tell us about you?
Tell us about one of the hardest customer support issues you dealt with and how you handled it?
What products have you supported before?
What is an IP Address?
How do you change the default printer on a windows machine?
A customer is having a difficult time following your directions. To help him, how do you gain access to his computer?
You are unable to log into your Gmail account. What could be causing this?
Your customer complains that their computer is running slowly. What do you do?
Was told one thing, ended up being something else entirely. Went from trouble shooting PCs, networks etc to walking clinics through how to read ledgers, figure out insurance adjustments and create accounts etc.
Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Henry Schein (Greenville, SC) en nov 2013
Entrevista
Received a call from the person who would be my manager. A small phone interview with some basic questions on computer support. Was asked how to print a document, why a document won't print and how you would go about troubleshooting that problem. Then scheduled an interview. On the day of the interview I went to the office and had an interview with a very nice lady from HR, asked what you knew about the company, why you want to work there. Pretty standard. After that I was told to wait in the lobby and two managers would interview me. When my name was called we went to a back room and they both took turns asking me questions. Some were technical and some were customer service oriented. Was asked what the boot process in windows is from power on to desktop. Pretty standard for technical support. After the interview I was told that after they had talked it over they would give me a call. About ten minutes after I left I received a call from one of the managers, and was offered the job, and told me to come back to the office when I could to fill out paperwork and for a drug screening which was to be done at a lab down the road.
Preguntas de entrevista [1]
Pregunta 1
What is the boot process in windows from power on to desktop.