8y
I’m so sorry you had a negative experience interviewing with me. I admit that the technical difficulties did put a wrench in the works for me in terms of making the most of our time together and I apologize that any negativity creeped in. When I told you that my previous video calls worked fine that day, my goal was to let you know that I needed your help debugging it on your side. I didn’t mean for it to sound like I was blaming you.
Also, when I said I couldn't call you, I should have explained further that it’s not just about taking notes. Aside from Slack, video is the main way we communicate as a remote team so it’s important for me to interact with candidates using this medium.
I’m also saddened you felt like I didn’t want to get to know you. We very much want to get to know people we are interviewing but at this first stage, we only schedule 30 minutes. When I stopped you after 13 minutes, my goal was to ask more specific questions because we were almost halfway through the time we had scheduled and I only had asked one of several questions so far. At that point, I was able to ask you a few more questions to learn about your experiences developing CRM apps, your startup, and working with Angular and Swift. This background was very interesting (and why we wanted to talk in the first place) but ultimately we didn’t move forward because we are looking for someone with more experience in our specific tech stack.
We take feedback from customers, candidates and employees very seriously at Help Scout and we’ve already started exploring some ideas on how to make this process smoother. One idea we’re thinking about is having a video/equipment check with candidates prior to the interview to iron out any possible challenges. I appreciate so much that you took the time to give me this feedback and I’ll also reflect on why I came off as condescending. It certainly was not my intention.
Again, my apologies and thank you so much for letting me know how you felt.
