First Round Interview: The first in-person or virtual interview will likely delve deeper into your skills, experience, and how they align with the responsibilities of the role. You can expect questions about your customer service experience, sales abilities, and how you handle various customer interactions. Assessment and Role Play: Some companies, including Kognitive Sales Solutions, may include assessments or role-playing exercises during the interview process. This could involve scenarios where you demonstrate how you would engage with customers or promote products, showcasing your sales and communication skills.