Me postulé en línea. El proceso tomó 2 días. Acudí a una entrevista en HSBC en feb 2017
Entrevista
Firstly, there is a telephone interview and when successful there is a face to face interview then they go into another room and do a mock customer call to see how you react in certain situations and if you can upsell.
Me postulé a través de una recomendación de un empleado. El proceso tomó 2 semanas. Acudí a una entrevista en HSBC (Edimburgo, Escocia) en mar 2021
Entrevista
This was a pretty standard competency based interview with HR staff. I was asked to give examples of dealing with difficult customers, my experience etc. It was of average difficulty and resulted in a job offer at the end of the process.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you successfully managed a dispute with a difficult customer.
Me postulé en línea. El proceso tomó 2 meses. Acudí a una entrevista en HSBC (Swansea, Gales) en jul 2015
Entrevista
Formal, polite and quite effortless. Having filled out an online application I was quite quickly updated on the progress of the application online and was able to attend a one on one interview in their Swansea base where I was greated by friendly staff, a team leader and a staff trainer, both of whom were friendly, polite, and overall performed the interview well.
Preguntas de entrevista [1]
Pregunta 1
How would I deal with an upset or intentionally awkward customer