Me postulé en línea. Acudí a una entrevista en HSBC (Hyderabad) en ene 2013
Entrevista
Customer Service first of all is knowing that the ‘customer is king’, the ‘customer is always right’. Keeping the customer happy is the main role of a customer service agent. As you are usually the first point of contact, how you present yourself and your overall attitude is always remembered.
Preguntas de entrevista [1]
Pregunta 1
What would you do if you where given 10 tasks but only have time for 8?
Tell me what you know about a ticketing system.
What do you know about a ticketing system?
How well do you work under pressure?
Do you work well within a team?
What would you do if you had to deal with a problem last minute?
How would you deal with an angry client/customer?
Give me an example of when you went the extra mile for a customer?
The interview process had multiple stages and it took about 4 months from when I applied to final rounds. It starts with a personality assessment, then an on-demand interview, and then 2 virtual interviews with the team.
Preguntas de entrevista [1]
Pregunta 1
Why did you apply for this role and why do you want to work at HSBC?
Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle
Acudí a una entrevista en HSBC (Birmingham, Inglaterra)
Entrevista
I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview